ACI Case Manager

ACI Case Manager

ACI Worldwide
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+

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About

Whether a genuine fraud event or a false positive, how banks manage the customer experience is critical. Give your fraud investigators a complete set of tools to resolve any issue and keep customers satisfied. Ensure that analysts can serve customers efficiently and comprehensively to confirm fraud events. Simplify case creation by utilizing account and contact details from ACI Fraud Management. Create efficient customer correspondence through configurable templates with dynamic data selection. Leverage centralized case details with multiple parameters for searching and appending data. Configure fraud analysts' workflow for simplified case management and increase the speed at which they work cases enterprise-wide. Use dynamic data enrichment, data displays and workflows to create guided workflows, built-in prompts and help-aids to assist investigator’s conduct research and decision-making.

About

Imagine a single investigator capable of handling the workload of an entire team. Comtrac’s AI-enhanced investigation management software boosts productivity by mapping exhibits to key offence elements, generating briefs of evidence and legal documents with ease. Go beyond conventional conversational AI with Comtrac’s pre-configured, ready-to-use prompts trained on the logic and expertise of an experienced investigator. Automated briefs of evidence, investigation reports, and court-ready documents empower your team to make informed decisions quickly and efficiently, improving regulatory enforcement and prosecution outcomes. Comtrac deploys quickly, delivering impact faster while bypassing the need for custom builds and costly development. It minimises reliance on large teams, analysts, and project managers, ensuring a rapid return on investment. Fully configurable, it adapts seamlessly to any agency or jurisdiction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Banks seeking an investigation management solution to manage their clients

Audience

Suitable for any organisation handling investigations, including police and law enforcement, government regulators, and the commercial sector.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ACI Worldwide
Founded: 1975
United States
www.aciworldwide.com/solutions/case-manager

Company Information

Comtrac
Founded: 2014
Australia
comtrac.com.au

Alternatives

Alternatives

Polonious

Polonious

Polonious Systems
AIMS

AIMS

AIMS - Analytical Investigation Management System

Categories

Categories

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
Axon Evidence
DMSFACTORY DocumentsPipeliner
Datacard Secura
Docusign
Entrust Certificate Hub
Microsoft 365
SafetyCulture

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
Axon Evidence
DMSFACTORY DocumentsPipeliner
Datacard Secura
Docusign
Entrust Certificate Hub
Microsoft 365
SafetyCulture
Claim ACI Case Manager and update features and information
Claim ACI Case Manager and update features and information
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