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About

ACF Technologies specializes in enhancing customer experiences through advanced appointment, event, and queue management solutions. Our flagship platform, Q-Flow, empowers businesses to seamlessly manage and optimize omni-channel customer journeys and streamline back-office processes. With over 20 years of industry leadership, ACF employs a comprehensive four-step approach, listening to fully understand business objectives, designing tailored solutions, building with precision through Agile-qualified engineers, and analyzing performance using data-driven insights. Our solutions cater to various industries, including government, healthcare, financial services, retail, telecommunications, education, and DMVs, aiming to connect customers and organizations to deliver exceptional human-to-human experiences. ACF's offerings include online appointment management, virtual queuing, digital signage, business process management, and more.

About

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Healthcare providers in need of a solution to streamline patient flow, reduce wait times, and enhance overall patient experience

Audience

Engageware provides industry-leading technology and expert know-how to help banks, credit unions, financial services institutions, and speciality retailers better engage their customers.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ACF Technologies
Founded: 2003
United States
www.acftechnologies.com

Company Information

Engageware
Founded: 1999
United States
engageware.com

Alternatives

Alternatives

QueueDr

QueueDr

Phreesia
Coconut Software

Coconut Software

Coconut Software Corporation

Categories

Categories

Appointment Scheduling Features

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Queue Management Features

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Microsoft Outlook
Salesforce
ActiveMQ
Acuant
Bing Maps
Buru SFTP Server
Cisco CX Cloud
Drupal
Ellucian
Google Maps
Google Meet
IBM WebSphere Application Server
Luxand
Microsoft Teams
Qualtrics XM Platform
SAP CRM
Telerik Test Studio
Vonage Business
Vonage Communications APIs (Nexmo)
WhatsApp

Integrations

Microsoft Outlook
Salesforce
ActiveMQ
Acuant
Bing Maps
Buru SFTP Server
Cisco CX Cloud
Drupal
Ellucian
Google Maps
Google Meet
IBM WebSphere Application Server
Luxand
Microsoft Teams
Qualtrics XM Platform
SAP CRM
Telerik Test Studio
Vonage Business
Vonage Communications APIs (Nexmo)
WhatsApp
Claim ACF Technologies and update features and information
Claim ACF Technologies and update features and information
Claim Engageware and update features and information
Claim Engageware and update features and information