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About

Approaches that deliver the insights you need. 20|20 is not your average research firm. With a unique suite of in-house solutions and approaches designed by our expert team, we make it smarter, faster and easier to get the impactful insights and meaningful consumer stories you need. Smarter, faster, easier - our mantra when it comes to research. 20|20 Research, part of the Schlesinger Group, is the leading expert and innovator in qualitative market research. With 30+ years of experience, 20|20 has developed methods and tools used worldwide for qualitative and hybrid research studies, offering the most unique combination of in-house research services and proprietary technology in the industry. Driven by the notion that research doesn’t have to feel complicated, our accessible, optimized solutions deliver the right insights at the right time, allowing decision-makers to move forward and drive growth with confidence.

About

AI that helps anyone talking to customers to quickly turn any meeting into roadmap clarity. Usermuse joins Zoom, Microsoft Teams, or Google Meet calls. Usermuse generates transcripts and automatically parses those transcripts into product signals (e.g., Needs, Pain Points, and Positive, Neutral & Negative sentiment). Usermuse categorizes, groups, sorts and de-dupes across any number of conversations leaving the Product team with a clear synthesis for product decision making. Product Managers, Designers, and Researchers use Usermuse to conduct their qualitative user research. Sales and Customer Success teams use Usermuse to efficiently and effortlessly deliver back to the Product team any and all insights from their calls with (prospective) customers. Product teams can easily export the resulting synthesis to their favorite collaboration tools.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Marketers looking for a suite of software solutions and approaches to get impactful insights and meaningful consumer stories

Audience

Product teams at B2B SaaS companies that feel like they are not doing enough customer research or the flow of information from Sales and Customer Support back to the Product team is insufficient.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

$50/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

20|20 Research
Founded: 1986
United States
www.2020research.com/software-solutions/

Company Information

Usermuse
Founded: 2024
United States
www.usermuse.ai

Alternatives

Alternatives

Categories

Categories

Integrations

Google Meet
Microsoft Teams
Zoom

Integrations

Google Meet
Microsoft Teams
Zoom
Claim 20|20 Research and update features and information
Claim 20|20 Research and update features and information
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Claim Usermuse and update features and information