Best Citizen Engagement Software in the USA
View:
Compare the Top Citizen Engagement Software in the USA as of July 2025
Sort By:
What is Citizen Engagement Software in the USA?
Citizen engagement software is a type of technology that facilitates collaboration between citizens and government representatives. Through this software, citizens are able to provide feedback, ask questions, participate in surveys, be informed of upcoming events and submit service requests. This type of software provides citizens with the opportunity to become more actively involved in their local government while giving government representatives an efficient platform for gathering citizen input. Citizen engagement software also enables governments to improve communication and responsiveness to their constituents. Compare and read user reviews of the best Citizen Engagement software in the USA currently available using the table below. This list is updated regularly.
-
1
Borealis
Borealis
Our Stakeholder Engagement Software gives you the tools you need to build more effective engagement plans, improve relationships with stakeholders and align processes with industry best practices. It provides a single platform for managing all stakeholder engagement activities with additional modules to strengthen all areas of environment, social and governance. The Stakeholder Engagement module centralizes all stakeholder data and keeps it right at your fingertips to simplify day-to-day tasks. The Social Investment module makes it easier to create tangible value for both local communities and your organization. The Grievance Management module provides a structured and transparent process for handling grievances in a timely and effective manner. The Land Management module helps improve engagement outcomes and minimize risks of unnecessary work delays or stoppages by giving them the tools to centralize and map all land-based assets and create links with project stakeholders. -
2
Aurigo Engage
Aurigo Software Technologies
Aurigo Engage is an AI-powered cloud software solution designed to help individuals and public agencies streamline community engagement and feedback collection. Understand the pulse of your community, whether you are working as an individual or a team, and gain valuable feedback as well as actionable insights across construction, environment, and community impact projects anytime, anywhere. Aurigo Engage helps reach more constituents using social media and takes advantage of AI-based analysis to spot trends early, cutting processing time. Aurigo Engage gives everyone in the community an equitable opportunity to participate in the process.Starting Price: $99 per month *billed annually -
3
AccessE11
AccessE11
The software of choice for local governments to engage with and improve service to their residents. AccessE11 manages the interactions between residents and their municipality. With over a decade of experience working directly with municipalities, AccessE11 provides powerful service request management software and citizen relationship management tools to automatically translate citizen requests into quantifiable actions. Offering a suite of publicly accessible web portals and a rich workflow engine, AccessE11 is the tool of choice to streamline the communication between your staff and the community they serve. AccessE11 is dedicated to partnering with our extensive list of small to medium-sized municipal customers, sharing years of expertise and best practices to deliver outstanding service request management and enhanced citizen engagement.Starting Price: Free -
4
Ushahidi
Ushahidi
Holding governments accountable to strong governance practices, including fair and free elections. Supporting communities affected by conflict, natural disasters and humanitarian challenges. Protecting human rights during periods of violence and discrimination. The Ushahidi platform helps communities turn information into action with an intuitive and accessible crowdsourcing and mapping tool. By enabling the rapid collection, management and analysis of crowdsourced information, Ushahidi empowers everyone—individuals, community groups, governments, activists, and organizations—to create meaningful change. We provide technology and expertise to mission-aligned organizations and communities. As voices are amplified, organizational effectiveness grows and social impact is strengthened.Starting Price: Free -
5
SnapSite.us
SnapSite
SnapSite is a website builder for political campaigns and non-profit movements. Quick and simple to setup, SnapSite helps create a revolutionary approach to campaign execution. SnapSite offers dozens of professional templates for campaign websites, social integration to connect with supporters, as well as tools for accepting and securing online donations, creating forms, and more. -
6
eScribe
eScribe
eScribe is an end-to-end, cloud-based meeting and agenda management solution designed specifically for the public sector. It streamlines administrative tasks, simplifies meeting processes, enhances departmental collaboration, and fosters public participation through features like live streaming and closed captioning. Designed for local governments, school boards, and other public entities, eScribe integrates seamlessly with existing workflows, reducing the time spent on manual processes and paperwork. By providing tools for agenda creation, document collaboration, voting, real-time meeting participation, and more, eScribe empowers organizations to focus on serving their communities efficiently and effectively. Want to learn more? Schedule a demo today! -
7
Insights.US
Insights.US
9 out of 10 don't know what you do for them. Insights enables organizations to connect their community, at scale. Define key priorities, celebrate your achievements, and get the credit you deserve. Get community advice and leverage algorithms to turn answers into actionable insights. Close feedback loops with personal updates on impact and push notifications on progress. Replace endless lists of milestones with a clean website reflecting your top priorities and key outcomes. Everyone can follow their own issues, so that you can easily find out what your community is interested in. Enable goal leaders to get recognition and invite program leaders to show their progress. Make performance management rewarding by publishing updates on social networks and leading websites.Get monthly delivery updates from your program leaders, on key actions and major achievements. Make your participants feel at home. Set a subdomain and add widgets to your main site. -
8
GOGov
GOGov
Government Made Simple - for citizens, staff and elected officials. GOGov is used by millions of citizens in over 200+ local governments and include solutions for Citizen Requests, Code Enforcement, Citizen Notifications and Online Permitting. GOGov Code Enforcement is an innovative and easy-to-use solution for managing all your Code Enforcement cases. Manage all aspects of your code enforcement case. Create letters & citations from templates in a single click. Help process annual and recurring types of inspections. Keep citizens informed with a trusted source of alerts, notifications, and events. Easily push your critical content to all of your important channels such as Email, Mobile, Twitter, Facebook, and Website. One place to access all notifications and important information directly from your local municipality. Push content to all important channels such as Email, Mobile, Twitter, Facebook and Website. -
9
Decidim
Decidim
Free, open, and safe technology with all democratic guarantees; reprogramming democracy is now possible with Decidim. Decidim helps citizens, organizations, and public institutions self-organize democratically at every scale. We can assist in configuring a system of democratic governance in all kinds of organizations. Decidim ensures transparency, traceability, and integrity of information like never before, providing security, privacy, and confidentiality to all participants. It's a platform designed entirely with free software and open and collaborative content, thanks to the Metadecidim community. With Decidim, we're implementing a flexible democratic system. Hundreds of organizations around the world trust Decidim for their democratic processes. Metadecidim is the community that collaborates in the design of the platform and the development of the project. Together, we design and create new features and report bugs for the continuous improvement of the platform. -
10
Konveio
Konveio
Konveio helps you get your message across by making documents dynamic, facilitating constructive feedback, and streamlining reporting workflows. Unlock key points and insights from your plans & documents in seconds by asking questions. Bring work groups or committees together in one shared space for productive collaboration. Collect feedback on your draft documents from stakeholders, team members, and beyond. Offer hybrid engagement options by easily replicating your in-person processes. Elevate existing materials to better inform stakeholders, improve outcomes, foster trust, and create buy-in. Visitors can explore your documents at a glance by scrolling down your interactive summary and diving deeper into the details from there. Upload a list of defined terms and let Konveio automatically display help text where it applies. View documents in full-screen from any device, and access reader-friendly mode on mobile to avoid sideways scrolling. -
11
ArcGIS Hub
ESRI
Transform how you engage and collaborate with your community. ArcGIS Hub is an easy-to-configure community engagement platform that organizes people, data, and tools through information-driven initiatives. Organizations of any type and any size, including government agencies, nonprofit groups, and academia, can maximize engagement, communication, collaboration, and data sharing using the ArcGIS Hub initiative-based approach. With ArcGIS Hub, organizations can leverage their existing data and technology and work together with internal and external stakeholders to track progress, improve outcomes, and create vibrant communities. Data is vital to decision-making. Whether you are choosing a neighborhood to live in, curious about city projects, or opening a new business, having information you can trust is essential. With ArcGIS Hub, organizations can share their authoritative data so the community can make better decisions. -
12
Brightly SmartGov
Brightly (formerly Dude Solutions)
Brightly SmartGov™️ simplifies permitting and licensing through a public portal that brings together permit applications, public notices, maps, online payments and more in a single information hub. Our browser-based solution helps your organization manage planning, permitting, licensing, inspections and code enforcement in one centralized system. Using automated, mobile-enabled technology, simplify access and processes for citizens and commerce. SmartGov, our mobile-friendly, cloud-based software, helps you drive revenue growth and easily manage permitting, licensing, code enforcement and more. Capitalize on new development opportunities, support growth and provide an optimized experience for citizens, contractors and businesses. Ensure proper permitting procedures, code enforcement and compliance, and maximize citizen engagement, with a web-based portal that promotes self-service and transparency. -
13
OpendataSoft
OpendataSoft
The all-in-one platform that empowers your whole team to accelerate wider data usage and generate value in your ecosystems. Industrialize your data retrieval by connecting our platform to your business apps and storage resources. We’ve helped our customers build more than 2,000 data projects globally across all industries. These enable them to create and share new data experiences that are more searchable, more relevant and more memorable. Data democratization helps them positively transform their operations, build trustworthy and transparent relationships, and drive value and bottom-line benefits. In these embedded visualizations, take a look at the distribution of our customers across the world and the typology of their projects. Visualize the top 10 countries gathering the most cities that have opened their data with Opendatasoft, enriching +25 000 public and self-service datasets, all searchable through the ODS Data hub. -
14
Mr Bubo City
Prominent
An excellent tool for smart cities that wish to enhance their management and their connection with their neighbors. The platform provides forms for citizens to respond through a mobile app, if they are people with possible infections positive for some virus-like "COVID-19” or “Dengue” for example, then based on the responses they provided, they can then be validated or confirmed by a doctor. You can set up a ticket typology so that the citizen, through the mobile app, can notify the relevant authorities that they are possibly infected. Allow infected citizens through the mobile app to report every "x" period of time from their own homes to the municipality, with geolocated tickets to verify the veracity of the notification. -
15
MyGov
MyGov
Whether the need is in Community Development, Building Services, Public Works, Code Enforcement, or Business Administration, MyGov provides a complete ecosystem of solutions that are ideally suited for both small and large agencies. The MyGov Portfolio is built from the user’s perspective and provides for seamless integration between MyGov modules and other software products like Finance, GIS, Codification, Meeting, and Website solutions. At MyGov we want to equip every agency with the tools to build, enforce, administer, and maintain within their community. That is why we offer more than just software. Through our complete ecosystem of solutions, we provide services that cover consulting, system configuration, training, support, account management, programming, and integration. We tailor software and services to fit agencies, providing the perfect overall solution. -
16
Balancing Act
Balancing Act
Share information with residents about your budget and educate them on key financial issues. Receive informed input to help you make the tough choices that are necessary to balance your budget. Let residents experience the same constraints that you face. Proud of the services you provide to residents with limited resources? Why not give them a receipt? This app asks a few simple questions, estimates taxes paid, and then shows individuals where their tax dollars go. Prioritize is a new engagement tool to get stakeholder preferences on budgeted projects. Prioritize goes above and beyond a survey with a unique dual approach that allows users to make selections and then rank order them. Prioritize is a new engagement tool to get stakeholder preferences on budgeted projects. Prioritize goes above and beyond a survey with a unique dual approach that allows users to make selections and then rank order them. -
17
PublicInput
PublicInput
For public agencies across the country, the pandemic required teams to quickly adapt to a new way of interacting with their community. What we thought would be a temporary shift now appears to be something bigger. Virtual tactics are here to stay, but with that realization comes a new set questions and challenges. As we look toward the future of public engagement, hybrid public meetings and their combination of in-person and virtual participation, are emerging as the answer of public engagement. The industry’s most comprehensive toolkit with over 30 flexible formats for surveys, meetings, and interactive mapping. A fully-integrated CRM to manage your contacts, groups, and relationships across projects and teams. -
18
Accela
Accela
The Accela Civic Platform is the powerful foundation for our Civic Applications, and other solutions to help governments improve citizen services and fulfill the needs of growing communities. The Accela Civic Platform includes all shared technologies and functionality within a SaaS environment to meet the varying needs of government agencies, from large states to small departments. It includes everything an agency needs to make it easier for citizens to open and run a business, apply for permits, and schedule inspections. And the platform provides agencies with the flexibility and scalability to enable innovation over time–without the need to invest in new technology. Automate simple to very complex processes involving multiple departments and numerous process components. Our workflow engine assigns tasks for users, manages SLAs, routes approvals and steps, and ensures all processes stay on track. -
19
EngagementHQ
Granicus
Essential software for changemakers. Facilitate, centralize, and analyze two-way conversations between you and your community. Don’t guess. Know. Don't keep speaking to the same ten people on the topics that matter. Whether it's planning budgets, measuring impact or emergency response, EngagementHQ gives you real-time access to community input across channels. Run end-to-end engagement consultations, keep your community informed, and drive better outcomes with EngagementHQ from Granicus. A dedicated public participation platform to manage everything you need from consultation to collaboration. We provide the world’s leading online community engagement platform. See how EngagementHQ has revolutionized the way community members connect. -
20
coUrbanize
coUrbanize
coUrbanize is the only online community engagement solution purpose-built for real estate developers and planners to connect with neighbors. Connect to silent supporters with targeted outreach tools like physical signs and interactive text messaging. Features like traffic visualizations make complex topics more interactive and accessible. Synthesized, automated reporting that folds into the project record. -
21
Granicus
Granicus
More than 5,500 global government agencies have chosen Granicus to modernize their online services, website & CMS, digital communications strategies, public meeting experience, and records management. The Granicus Civic Engagement Platform connects people and government with a unified experience that integrates website, online services, digital communications, and more to serve every resident equally and inclusively. Our platform uses powerful, cloud-based technology to better connect people and government with low-code solutions unified, intuitive digital experiences; expanded reach to access your community easy collaboration and rich resident feedback. Purpose-built for government, our solutions are built with the infrastructure, scale, and security to empower public servant leaders across state, federal, national, and local agencies. -
22
Maptionnaire
Mapita Oy
Maptionnaire is a hassle-free community engagement platform. It enables cities, consultancies, and research organizations to easily collect local insights and make GIS-backed decisions. Since 2011, Maptionnaire’s customers have gathered more than 25 million responses that influenced 14,000+ planning projects across more than 40 countries. At Maptionnaire’s core are map-based tools for designing questionnaires, collecting information, and analyzing data. Maptionnaire also helps planners and local governments to collaborate, report, and communicate about community engagement and participatory budgeting projects with citizens and stakeholders, as well as internally within the organization. -
23
GovMetric
GovMetric
Harness the power of the customer's voice to design services that meet the needs of your citizens and communities. Understand the customer experience across all your access channels and use customer insight to drive positive change. Streamline management of formal customer interactions including complaints and FOI requests. We can help you develop a future-proof strategy for transforming customer and community engagement. We help public service organizations create opportunities for positive, meaningful citizen engagements that lead to real change in people’s lives. We work with a diverse range of organizations including local authorities, housing associations, national transport agencies, county police forces, government agencies and public bodies, education providers, and the NHS. GovMetric is more than a technology platform: we have over seventy-five years of collective customer and citizen engagement expertise. We don't settle for being just another supplier. -
24
Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. The solution helps users to achieve greater channel shift for top 10 services by volume, and a higher percentage of of service requests completed on time. CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. This application helps customers to increase in First Contact Resolution (FCR
-
25
Revize
Revize
Revize websites come with citizen engagement web applications that allow residents to be part of their government and participate more in their community. Revize offers an interactive online forms app that makes it easy for residents to submit all types of applications, like permits, dog licenses, and starting or stopping water services. The submitted forms are routed to the respective departments with full tracking and status updates available. In summary, the app allows residents to submit any application and monitor the progress of their requests. Also, the staff can build any number of forms using this app. Using this app, you can upload agendas, meeting packets, meeting minutes, proposals for review, and more to one area of your website for easy access and review before, during, or after meetings. Previous meeting agendas and information are archived per meeting for quick access at any time. -
26
Everbridge Community Engagement
Everbridge
Easy opt-in improves your reach and simplifies sending notifications to visitors about a special event, traffic updates to residents, or critical alerts to your employees as they commute to work. When seconds matter, notify visitors, residents, and employees over multiple communication paths, including voice, SMS, email, and social media. Build a comprehensive resident database without relying on landlines. Text event-based keywords to follow sporting events, festivals, concerts, and convention information. Add a widget to your website or opt-in page and let people provide their contact information. Download the Everbridge mobile app and receive information via push notification. Community Engagement is optimized for use on tablets or mobile devices and facilitates seamless posting of multimedia via one click. Publish and distribute enterprise and community notifications at scale with the push of a button. -
27
OneView
Granicus
In an always-on digital world, residents want to interact with the government on their own terms. OneView offers a full-featured service request management solution that simplifies service requests and provides a centralized hub for every resident interaction. OneView is a centralized, resident-focused solution for reporting and tracking service requests. As each request is received, it's routed to appropriate local government stakeholders to be fulfilled, with automated updates keeping residents informed. The government is adapting to changing resident expectations and finding ways to digitize and share information while providing services through the devices people use the most. Enable residents to request information or services online and report issues via a web portal, mobile app, email, or phone, as well as receive notifications about upcoming events. Manage resident relationships for every interaction and keep users up to date on service requests, programs, and events. -
28
Salesforce Government Cloud
Salesforce
Government cloud plus is designed to meet the security needs of U.S. federal, state, and local customers, U.S. government contractors, and federally funded research and development centers. (FFRDCs) so organizations can focus on what matters most — the mission. Improve customer satisfaction and employee efficiency through easy-to-use business applications for federal, state, and local agencies, government contractors, and aerospace and defense organizations. Rigorous security monitoring and remediation program aligned with FedRAMP and DoD requirements - including annual third-party assessments (3PAO) to evaluate security controls. Get direct access to our highly skilled U.S. citizen support team for expert answers fast – whether you have how-to questions, technical issues, or need to troubleshoot code. -
29
CivicLive
CivicLive
Each CivicLive website is built on top of our intuitive CivicLive content management system. Our CMS for governments has been built from the ground up to serve the specific needs of government agencies and organizations. CivicLive websites work with you to deliver the best in modern, digital government services. With accessibility features and robust content modules built right in, our government website CMS delivers an optimal end-user experience. You'll love how our CMS provides opportunities for two-way engagement between your government organization and its constituents. Training services for CivicLive solutions focus on teaching your staff the principles of managing each citizen’s unique web experience. Through the use of our government website CMS, you can empower your staff to confidently foster citizen engagement. -
30
Simplicity
Simplicity
Whether residents need to pay bills, find out about garbage day, access city resources, or simply stay up-to-date on city news, our platform is the one-stop-shop they need. Simplicity analytics helps you understand how residents consume your content. Observe the open rate, notification click-through rate, subscribers, and more. Collect, categorize and assign suggestions for improvements to the right people. Suggestions are received to your private inbox and are not visible to others. Collect opinions from your residents through simple polls and questionnaires. Get quick insights on current issues and topics that resonate in your community.