GirikSMS is a 100% Salesforce-native messaging and automation platform that enables businesses to communicate across SMS, WhatsApp, and web chat directly from Salesforce, supporting one‑to‑one, bulk, and multimedia messaging with seamless CRM integration. It includes rich automation features, like scheduled and drip campaigns, message templates, workflow-triggered responses, and automated follow-ups, all configurable via Process Builder, Apex, or flows. Powered by generative AI and Copilot functionality, GiriKSMS enhances agent efficiency with real-time response suggestions, sentiment analysis, and ChatGPT‑driven conversation support. The platform consolidates all messaging channels into a unified inbox, includes AI chatbots for 24/7 support and custom workflows, and offers tools like text‑to‑voice, message cloning, survey delivery, and dynamic sender number mapping. It also ensures compliance through opt‑in/out management and handles campaign scheduling and analytics tracking.