#43 Error: Unable to determine if an update is available

[Sue James]

I've been using Spreadsheet Compare in Excel 2010 for several weeks now and it's working beautifully - just the tool I needed.

BUT in the last couple of days, every time I open Excel, as it's loading I get a popup from the Spreadsheet Compare updater saying 'Unable to determine if an update is available'. I close the popup and Excel and Spreadsheet Compare still work with no other problems.

I found another post here that suggested running Update Program.exe and changing the number of days between update checks. But when I run that, I get the same popup - which stops me from changing the day interval, because when I close the popup, the whole update program closes as well and I'm unable to modify the 'check for updates every' box.

For the time being I've renamed Update Program.exe as a workaround, so the updater doesn't load and I don't get the popup.

But it'd be great to have a fix for the issue so I can re-enable the update checking.

I should possibly also add that I'm not a tech expert by any means - and have registered on SourceForge in order to post this question. So my apologies but if there is a suggestion for a fix I'll need it spelled out in relatively simple terms. :)

Many thanks in advance for any help.

Cheers
Sue

[Anonymous]

Renamed "Update Program.exe" so it does not run.
It appears the site, thefoolonthehill.net, has had
its' DRUPAL updated and lost, connection to or. all
site information.

[Anonymous]

Great add-on. Same problem

[SteveT]

Should be working again now. I had deleted some of the update files on my site.

Steve

[Sue James]

Brilliant .. thanks Steve! No popup now, which is great, and running Update Program.exe works so I'm able to change the number of days between checks if I want to.

I'm assuming you're currently doing more work on your site because, as the other poster here mentioned re Drupal, there is no content when I go to thefoolonthehill.net ... and when the Spreadsheet Updater runs, the message that comes up in the result window says "Navigation to the webpage was canceled".

However that's no doubt just a temporary issue and will be fixed you've finished updating your site. :)

Thanks again for the fast response.

Cheers
Sue