#419 NAPS2.Scan.Exceptions.ScanDriverUnknownException

[Jill]

I can't figure out why I can't get my scanner to work. I keep getting the attached error message. Can you help me?

NAPS2.Scan.Exceptions.ScanDriverUnknownException: An error occurred with the scanning driver. ---> System.Runtime.InteropServices.COMException: Error HRESULT E_FAIL has been returned from a call to a COM component.
at WIA.CommonDialogClass.ShowTransfer(Item Item, String FormatID, Boolean CancelError)
at NAPS2.Scan.Wia.ForegroundWiaTransfer.<>cDisplayClass2_0.<Transfer>b1(WiaState wia)
at NAPS2.Scan.Wia.WiaBackgroundEventLoop.<>c__DisplayClass8_01.<GetSync>b__0(WiaState wia) at NAPS2.Scan.Wia.WiaBackgroundEventLoop.<>c__DisplayClass7_0.<DoSync>b__0() --- End of inner exception stack trace --- at NAPS2.Scan.Wia.WiaApi.ThrowDeviceError(COMException e) at NAPS2.Scan.Wia.WiaApi.ThrowDeviceError(Exception error) at NAPS2.Scan.Wia.WiaBackgroundEventLoop.DoSync(Action1 action)
at NAPS2.Scan.Wia.WiaBackgroundEventLoop.GetSyncT
at NAPS2.Scan.Wia.ForegroundWiaTransfer.Transfer(Int32 pageNumber, WiaBackgroundEventLoop eventLoop, String format)
at NAPS2.Scan.Wia.WiaScanDriver.TransferImage(WiaBackgroundEventLoop eventLoop, Int32 pageNumber, Boolean&