Full Email integration
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#21 Full Email integration
I'd love to see new tickets opened by sending an email
to an address. This could be done through getting
email through POP3 in a cron job/fetchmail or locally.
Confirmation and customer service emails would be good.
Look at RT for a great example of the features that
would be nice, but stay away from their myriad of
dependencies...
Logged In: NO
Yes. This is the only thing stopping me from using this
product right now.
Logged In: YES
user_id=1068736
Not having this is the one big issue that I am experiencing
within my company and is so far the only reson why this
product has not already been installed. If the email would
create a ticket, our department would be set.