#13 Dating of tickets

[Dana Kowalski]

possibly consider a ticket date field for entering tickets.

say for example I manually take a call today but for
some reason cannot enter it until tomorrow, obviously I
would prefer it to be listed as opened date of yesterday
but the current setup will list today.

also if I'm migrating tickets from another system I would
want to keep those dates in there rather than lose all
that tracking data by bumping them all up as created
the date I import them into myhelpdesk [obviously I
could do some db converting when I insert them but
thats a pain]

I personally would implment this as a input field with the
value for the date generated in the field but make it
usder editable. Obviously this would need to be checked
for formatting upon submission in case the user does it
wrong

Just a thought anyhow.

[Luis Bernardo]

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you are the second person that requests that. personally I
think that defeats the purpose of a correct time tracking job.
unless I get a lot of requests for that I will give low priority to
this request. of course, people are welcome to implement that
and submit a patch. but I think it should be an option that
can be set in config.php.

[Luis Bernardo]

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I thought about it a bit more. I might implement this very
soon since it is quite easy. The information that there was a
date change will be appended to the log.