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JTrac 2.3.2 crashing every 5-7 days

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2024-03-19
2024-04-02
  • Aejaz Muslim

    Aejaz Muslim - 2024-03-19

    We are observing that JTrac is crashing every 5-7 days with same exception. I am attaching the log file & the screenshot of the view we see when we visit the JTrac URL after the exception happens. Please help.

    https://imgur.com/H23z6va

    Thanks,
    Aejaz

     
  • Ulf Dittmer

    Ulf Dittmer - 2024-03-20

    An exception is just an error, so what do you mean by "crash"?

    The error message about a bad URI doesn't tell us anything - is a URL being accessed at that time?

    The screenshot looks like a pretty empty directory, where there should be lots of stuff, assuming you're running JTrac as an exploded war - are you? If that's the case, I'm not surprised that Jetty can't handle the access - there's nothing to serve, after all.

     
  • Aejaz Muslim

    Aejaz Muslim - 2024-04-02

    Sorry, if I wasn't clear. I am not running JTrac as exploded war. The behavior is that jtrac starts fine & works for a few days & we see the screen(image sent before) in place of the login screen. Since the last time this happened I saw the exception happening last in the log file which made me think that it could be related to the behavior but today when this happened again, I see that in the log file the same exception happened multiple times & jtrac continued to work until we saw the screen with the contents of /jtrac/ directory with nothing in. After stopping & restarting it, jtrac behaves normally again. The only extra thing I am doing here is to run jtrac behind nginx using the following rule,
    location ~ (/jtrac|/app|/resources|/boaform|actuator|/wiki|/api|/flow) {
    proxy_pass http://192.168.15.56:8888; ** <----jtrac running on port 8888**
    proxy_set_header Host $host;
    }
    Please let me know if I can provide any other diagnostic information that would help.

    Thanks,
    Aejaz

     

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