#71 Total PC Lock Up Anytime Joining Custom Channels Attempted.
Hello, yes for some time now since the last upate you have made, even though we have all totaly uninstalled and deleted all saved variables via curse and via checking for folders/lua files then reinstalled it again, and all typed /guildads reset all, and disabled ALL other addons. no mater what we try we simply can not create/join any custom channel without a total pc lockup and havign to pull the cord to restart it ( not even auto shutdown via off button works etc ).
There have been at least 5 of us that this is happening too, even if we try 5 or 6 times in a row, still a total freeze soon as we hit the ok button and have tryed many difrent combinatiosn of chanel names and passwords still to no effect, We are a guild that uses and has used guild ads quite extensivly and for over a year now with more than one guild conected to the same database etc, please help as this is sorely putting us at a disadvantage compared to what we are used too. :)
Thankyou
This sounds very serious indeed! I am unaware of any loop in GuildAds that should cause this, but obviously there must be one.
Could you let me know which language your wow client is and the language of the server? Also, is this an EU or US server?
Can I assume you use version 2.6 v529?
If you downgrade to v524, does it still happen? If so, what if you downgrade to v520? (v509 or older use an older and incompatible protocol and should not be used)
Have you tried removing the Guild Information GuildAds channel configuration to see if this avoids the loop? A default channel name based on the guildname will be used (which is not what you want, but only use it to test with).
Also, you mentioned an "OK" button. I have no idea what that button is or what it means. What is the message associated with that ok button?
Also, do you have an empty channel spot that GuildAds can use? I.e. you must not have more than 9 channels leaving the 10. for GuildAds.
Hello, yes i only have a maximum of 6 channels ever, my guildmates always less.
yes we alwasy use the current version and run curse 4 or 5 times a day at times, to check for and update any updates. we also follow all instructions in the change logs when it says to reset things etc.
there is an 'OK' button in the options pane, which u must press to save any changes,,, this is the 'OK' button i mean........
We are on the OCEANIC realm of Caelestrasz. English language..
and yes we have done the lot as far as reseting it uninstalling it, deleting lua files etc hitting the defaults button ( next to the 'OK' button ), and deleting channels etc.
The difrent versions test i will have to try first then get back to you. ( once i wake up again, bed time now )
ty
oh and we dont use the 'guild info' guild ads chanel setup at all, never have. we just alwasy manualy make and join the channel we use, and for at least 6 months now almsot, we have not used any password at all. since it started asking us for it each time we logged in..
I am still waiting for feedback on which previous versions work without freezing upon login. I hope to receive this information as it will help find the reason for it.
Hello yes sorry but i have been very busy and not online for the last week as much as normal, and am abotu to go away again for 4 days, so sorry but i just wont have the time to run those tests with older versions etc till i get back, but as soon as i do, i will do so and let u you know, thankyou.
That is completely ok. I have only had this report from people you know and as there are thousands of users, I figure I would have received more reports if this was a common issue.
I've encountered the same problem on my girlfriends computer, I've tried all three newer versions (520, 524 and 529), every time with a fresh WTF-folder, and running no other addon than Guildads.
All times it crashed when we tried to change the folder manually, but not only that, when we tried running the default channel, and join the correct one by just typing /join channelname, it also crashed.
Another issue that happened was that the game crashed when you were in the channel, and left it manually.
The error also once occured WITHOUT the addon activated, when entering the channel, and this leads me to suspect that the error can be some command sent from the others in the channel, not been able to recreate this though, so I'm not sure exactly what to say about this one.
One thing I just noticed, of the people who have this problem, all are running windows XP, while me and the mates that it works for runs Windows 7.
What about your group mythryndyr?
Hello, yes we are all on XP too, and yeh we have had times where just simply typeing /guild ads reset all or joining an alts guild locks it up too, so yeh it's 100% to do with the changeing of the channel, BUT I have had times when no one else was online / in that channel i was trying to create / join so not sure on the sending comands from somone else sugestion,
and yeh ive tried the otehr versions now too, with same effects.. we have had at times up to 10 dif ppls useing guild ads and int he same channel etc, our problems seemed to start occuring, when some of the newer ppls of the group disabled the addon for a day or so to kill latency and such and then got worse when we more or less disbanded the guild and just tried to use it for the 3 of us that were left, BUT we have made sure all these leavers have manualy left any guild ads created channels and they all don't even have guild ads installed anymore..
I honestly can't figure out why you experience this lockup problem, but it is even more weird that it only happens on windows xp. Vista and 7 are apparently not affected. To me, this indicates that WoW's LUA engine is depending on the OS which it should not be.
Personally I use Vista64 and if it only happens on windows xp I will have some problems reproducing this issue.
Quote: "The error also once occured WITHOUT the addon activated, when entering the channel". This is a very good observation, indicating that this _MAY_ not be a fault of GuildAds, but rather a bug in WoW (when running on windows xp).
Quote: "Another issue that happened was that the game crashed when you were in the channel, and left it manually.". This is also a good observation as this basically says that something strange is going on when you leave the guildads channel without actually telling GuildAds directly. This may be close to the root of the problem and I _MAY_ be able to find a solution. But honestly, as I can't trigger this problem myself, I cannot guarantee anything.
Just a clarification: When you say "crashed", you mean "locked up"/"freeze"/"frozen"? Or do you actually get a crash box of some sort and are returned to the desktop?
When I say crashed, I just mean lock up, sometimes you can tab out and kill the process using task manager, but sometimes you need to press reset.
No errormessages for you, sadly.
If you need to test it in some way, just tell me what to do, and I'll try.
Would really love to have this addon working, it's been so great for so long.
last comment was mine btw, forgot to login first.
Could you perhaps enable debug:
/guildads debug on
and then show the debug tab and trigger the bug (and then press prin-screen to put the screen on to the clipboard and save it with paint)? Maybe there are messages there that could enable me to track down this problem? This wont work of course if you have to press reset, but normally ctrl-alt-delete should be able to pull you out af the game...
A safer way to help debug this is to play wow in a windows (Interface options). This way, even if wow freezes, you have normal windows control to kill wow (and you can make screenshots prior to killing wow).
Hello again, after reading your last coments, i tried what u asked this morning, i went to windowed mode, thn showed the debug then preoceeded to go thru all 10 of my characters making the custom channel. for my first character it worked with no lock up at all, the second one it locked up on ( but yes , cause was in window mode could kil it via task manager ) teh 3rd and forth it worked fine, the 5th one locked up again, i have taken a screen shot, but when it locks up, it doesnt really show anything in the debug except at what point it locks up really.. how can i upload the screenshot to here? or want me to email it?
If you would be so kind and mail it to me at galmok@gmail.com. Thank you. :)
So far I have not been able to finde any reason for the lockup. :-(