Open Source JavaScript Softphones

008 is an open-source event-driven AI powered WebRTC Softphone compatible with macOS, Windows, and Linux. It is also accessible on the web (though official support for browser-related issues is not provided). The name '008' or 'agent 008' reflects our ambition: beyond crafting the premier Open Source Softphone, we aim to introduce a programmable, event-driven AI agent. This agent utilizes embedded artificial intelligence models operating directly on the softphone, ensuring efficiency and reduced operational costs. This project is a WebRTC softphone, and communication is achieved via SIP over a socket. Leading PBX systems like Asterisk or Freeswitch support socket connections. If your provider does not offer this feature, consider using a SIP proxy such as Kamailio, Opensip or Routr. The softphone is internally configured using a JSON definition. The configuration file can be loaded from either a server or a local file. 008 reads the file only once.

connect-rtc.js provides softphone support to AmazonConnect customers when they choose to directly integrate with AmazonConnect API and not use the AmazonConnect web application. It implements Amazon Connect WebRTC signaling protocol and integrates with browser WebRTC APIs to provide a simple contact session interface that can seamlessly integrate with Amazon Connect StreamJS. In a typical amazon-connect-streams integration, connect-rtc-js is not required on parent page. Softphone call handling is done by embedded CCP. Load connect-rtc-js along with amazon-connect-streams on parent page. In the gh-pages branch prebuilt ready-to-use files can be downloaded/linked directly.

Asterisk based callcenter system. Administration interface to manage queues, agents, accounts, skills - track calls, create statistics. Realtime queue monitor. Agent web interface with build in IAX softphone.

Teleweb is a simple but very efficient call center software. It is the only solution out there that is completely wireless and hosted online. No need for landline, softphone or Voip. All you need is your computer, a headset and you can call the world online.

ICTAgent is a advance webphone offered as chrome extesion and when installed it will convert all available contacts as click to dial. This extension will embed WebRTC based VoIP Phone in browser which will remain connected to the main server, and will be responsible for inbound and outbound calls, transfer calls, sending DTMF as well sending Fax. It can harvest contacts from the random pages. Agent can access contents, contacts from a single application. Browser can automatically fetch required URL depending on the course of call. Automatic URL will eliminate any delay which agent take while searching and finding desired data. An Embedded Web Phone. It is Operating System Independent, we just need a browser. Click 2 Call. Agent can access contents, contacts and communications from a single application(browser). It will make agent performance much better. It can harvest contacts from random pages / websites/ web applications. CRM Integration. Inbound and Outbound Calls.

The Open Source CRM software SuiteCRM is enhanced to have communications capabilities. SuiteCRM is customized and integrated with ICTContact, the Asterisk-based advanced contact center software. It enables CRM users to make and receive calls directly from CRM, also export leads/contacts to the contact center, and run campaigns through ICTContact to connect with their customers with ease. ICTContact is advanced contact center software featuring omnichannel communications, unified communications, IVR studio, CRM operations, Collaboration, CRM business automation and integration, and multi-tenant and white label support suitable for contact centers, call centers, entrepreneurs, and Service Providers. ICTContact offers smart webrtc agent-based manual dialing, preview dialing as well as progressive dialing capabilities.