Open Source Windows Enterprise Software

Faveo Helpdesk is an automated, web-based help desk system for managing customer support. It serves as an easy to install, easy to use and cost-effective ticket management solution for startups, SMEs and enterprises. Faveo Helpdesk enables you to efficiently tackle customer service management, incident management and SLA management, with a built-in knowledge base so you can share information with staff and customers. It’s been integrated with numerous platforms including Facebook, WhatsApp and Twitter, and can be customised according to your particular business requirements.

CMDBuild is the open source web environment for the configuration of custom applications for the Asset Management. With CMDBuild you can build and extend your own CMDB, modeling it according to the needs of your Organization. You can configure workflows, reports, dashboards, schedule operations and checks, manage documents, georeference your asset in maps or view them in 3D models. You can also interoperate with external solutions through webservices. Or you can choose one of the standard vertical solutions, already configured: CMDBuild READY2USE and openMAINT.

FreeScout is the super lightweight and powerful free open source help desk and shared inbox built with PHP. It can be easily deployed even on a shared hosting. Here are just some of its features: slick modern design, free iOS and Anroid apps, seamless email integration, auto replies, internal notes, collision detection, modules allowing to integrate with WhatsApp, Facebook or Telegram, Knowledge Base, Live Chat, CRM, Customer Portal, Canned Responses and much more.

PHD Help Desk is a PHP+Javascript+MySQL open source Help Desk tracking software, very usefull for the help desk incident registration, follow up and managing of them, with knowledge data base access. Interface and docs available in Spanish and English

Mibew Messenger is an open-source live support application allowing visitors of your site to chat with your operators.

"Mibew Messenger" - is unique software allowing visitors of your site to chat with your operators. This repo should be treated as an obsolete. For modern version of Mibew Messenger see https://sourceforge.net/projects/mibew/

This VM is created for 2 reasons: 1. Very little initial setup work required to make a Help Desk live, within minutes. 2. This system should keep running for Years, without requiring Updates / Breakages. If you are new to Virtual Machines, then please watch the Video below ( taken from my other project. just replace td with hd wherever mentioned ) After starting this VM, please login to its administration panel with: Website Address: https://hd.local/ ( Accept Any Warnings ) Admin Username: admin Admin Password: change_this from any PC on your Local Network. Then setup your "SMTP Server" details from the Settings -> Email option. This will help in the flow of all emails from the system. Then setup up your Categories/Departments & Team/Staff Accounts. Once setup & running, please ensure that a Backup of the system, is taken regularly, to avoid any issues. These are covered in the video. Google Search helps in finding more about hesk.

ASTRES is used in a helpdesk of the french civil aviation and allow to manage customer tickets (with workflow and level tree-view), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, news.

This should be a wonderful web based application to manage/track customer requests. Customer information, custom plans and support request tracker are available. Searching is there by various parameters. Advance searching feature will be added soon.

Joomla! 1.5 native helpdesk application with built-in knowledgebase. Inspired by open source Liberum ASP-based helpdesk.

Help-desk for strait communication beween site keeper and site user.

Jnestor is a majordomo developed in java: it can reads an IMAP/POP3 folder (email folder), identifies the elements in it and process them, transforming them as Mantis issues. The software is still experimental, but it passed succesfully the last stages of testing and I hope I will release a stable version soon.

LynxHD is a PHP helpdesk that is stylish and full of features. LynxHD has been updated with greater security and a new user interface. The Best Free PHP Helpdesk Solution.

An implementation of Help Desk / Service Desk using the best practices of ITIL ITSM

Engine built on drupal and php for service management Help Desk, Service Desk, Technical Support, Shared Services Centers.

Sinergia is web based framework for developing help desk solutions in C#, NET 3.5. Customization is supported at the data structure and business process levels with workflow foundation.

Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.

tinyCargo is a Web Based Software for International Cargo Shipping Companies to manage their stocks, items and customers. A web site module connected to the main system allow users to find out their package current status in real time.

Vermis is an Open Source issue tracker and project management tool for software developers and project managers that has been created for improving quality of code, efficiency and speed of development. Designed as a web application written in PHP.

central project and resource administration. With cepra you are able to plan and track the work on software projects: See project progress. Control the budget. Track work of project member. Plan resources.

It's a Service Desk (Help Desk) Web based, free software and open source, based on the international standard ITIL, designed to reduce the cost of implementation in SMEs (PyMEs), perfect for companies with few resources for a IT departments.

Designed for organizations that provide IT-services - to support services. Provides configuration of client organizations and facilities maintenance, user management. Allows users-customer to create service requests that contain: a brief description, detailed text, the service object, attached files. Then support service handles requests, performing the necessary work and reflecting it in the application. The life cycle of the application has a number of states(status), transitions between states are predetermined (see diagram). Depending on the status of the request can increase the accessibility of the input fields. Is a web application developed in Java using a set of technologies JavaEE, running on an application server Glassfish. Database - MySQL. Information about installing and configuring - how to.doc

The most complete Business Webmail with Mobile client application for companies of all sizes. All the core functions for business like calendaring and integrated webmail, plus the capability of converting emails into business objects such as: quotes, invoices, marketing stuff, customer requests, project management and more. A simple way to have a unique flow of information from email request from customers to invoices!
You only have to choose which modules you want to activate and is done!
Built with PHP, loves MySQL but runs also on SQL Server and Oracle.

A business oriented collection of modules for Xoops CMS, it aims at providing a complet set of coherent CRM apps. under Xoops. Currently it consists of a WebMail (sqMail), a Help Desk (zenTrackXoops), a Marketing and Sales automation (under development)