Open Source Mac Customer Service Software

Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. iTop (IT Operations Portal) by Combodo is an all-in-one, open-source ITSM platform designed to streamline IT operations. iTop offers a highly customizable, low-code Configuration Management Database (CMDB), along with advanced tools for handling requests, incidents, problems, changes, and service management. iTop is ITIL-compliant, making it ideal for organizations looking for standardized and scalable IT processes. Trusted by organizations worldwide, iTop provides a flexible, extensible solution. The platform’s source code is openly available on GitHub [https://github.com/Combodo/iTop].

This system allow to manage the entry and exit of equipment repair in a small workshop for repairs or service center. The application allows the printing of a "Repair sheet" for each device and manage the state of repair.

This freely available open-source software turns Wikipedia’s popular software engine MediaWiki into a fully-fledged enterprise wiki solution. Companies can continue cherishing MediaWiki’s numerous advantages and automation capabilities; with BlueSpice, they can now work even more comfortably, safely and more effectively. Compared with basic MediaWiki, BlueSpice provides, amongst other, the following enhancements: comfortable and sophisticated rights management capabilities, a visual editor (WYSIWYG), easy image - and file upload, workflows. Further information with respect to the management and administration of your wiki: BlueSpice is free, open source und not subject to any restrictions with regards to the number of users. There are no licence fees or other additional costs, no matter how many employees are using the software. Existing content is not changed or lost when installing BlueSpice.

An quick&dirty application that I am writing for my repair shop. Lack documentation, proper error messages and any kind of support. I have no idea when i'll update it again. Consider it abandoned and feel free to pick up.

MYIT CRM is a total CRM project designed for Computer Servicing and Repairs.This project has Invoicing, Work Order management,Customers Details (CRM),Payment processing (Paypal, Paymate, etc),Job Scheduling and Calendar,PDF Invoices and lots more.

This should be a wonderful web based application to manage/track customer requests. Customer information, custom plans and support request tracker are available. Searching is there by various parameters. Advance searching feature will be added soon.

The "Call Manager DK" is created and managed by the staff at DKTechnologies (dktext.com) and functions as a Call management system that will allow the user to track employees, customers and call information. This is an old project and does have some bugs. I will work them out at a later time. Feel free to download and update to your needs

An implementation of an enterprise grade support agent chat system where users can login and chat with a support agent. This project aims to provide a clean and secure generic implementation to attempt to satisfy all use cases.

A web based (PHP) work order management system that allows for entry and management of all clients, client assets, and client work orders.

Designed for organizations that provide IT-services - to support services. Provides configuration of client organizations and facilities maintenance, user management. Allows users-customer to create service requests that contain: a brief description, detailed text, the service object, attached files. Then support service handles requests, performing the necessary work and reflecting it in the application. The life cycle of the application has a number of states(status), transitions between states are predetermined (see diagram). Depending on the status of the request can increase the accessibility of the input fields. Is a web application developed in Java using a set of technologies JavaEE, running on an application server Glassfish. Database - MySQL. Information about installing and configuring - how to.doc