Open Source Linux Customer Service Software - Page 3

Engine built on drupal and php for service management Help Desk, Service Desk, Technical Support, Shared Services Centers.

This is the first implementation of QueLang. QueLang is a language I designed for Questionnaire Design and Implementation. This software can compile your code (written in .ql text files) into a special .qlc format (a kind of database). Then it can read those .qlc files to open them in viewer and export them to PDF format. It can be also used for exam and test designing! Tested on: -Linux Ubuntu 12.04 -Windows 7 64-bit QueLang can run by double clicking the .jar (or .exe) file. NOW INSTALLATION (or compilation) IS NEEDED! QueLang Survey Manager can concentrate Results of answered Questionnaires in a single database for mass statistical processing. Includes: -full documentation -GUI Interface -CLI Interface -Survey Manager TODO: - Write a decent parser (I have to study for that) - Add some more macros - Answer images (instead of text only) -You can always tell me what you want me implement, and I will include it (if possible) in the next update!

RMA mapos, es un programa web based, escrito en php para la gestion de talleres de servicio tecnico y esta impulsado por CodeIgniter un excelente php framework

Sistema básico para a gestão de OS (ordem de serviços), orçamentos e acompanhamento dos serviços executados pelos técnicos.

A live Help support chat system in PHP that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor . Mysql database, messages, auto invite

This system is designed to allow react quickly in resolving the required and applications they receive from their clients, reducing costs and increasing customer satisfaction.

Log analyzer for Cognos Upfront audit logs.

Su|GE3K ServicedesK es una solución desarrollada y enfocada a mejorar todos los procesos de su compañía la cual esta en la capacidad de manejar los diferentes proyectos/áreas de forma independiente. Agiliza los diferentes procesos de atención como Preguntas, Quejas, Reclamos, Solicitudes y Requerimientos (PQRS) con diferentes métodos de fácil integración. IMPORTANTE: Esta solución es basada en MantisBT v1.2.20. Sus principales diferencias radica en la interfaz web, mejoras en seguridad, y los plugins están integrados.

Herramienta destinada a los Departamentos de Informatica para la gestion de usuarios, inventario, incidencias, administracion del directorio activo, mensajeria, contactos, control de almacen y fungibles, gestion de averias, ip, parque informatico, etc.

Universal Message Buffer (UMB) is a solution which provide an abstract server layer for the buffering messages process.

This app generates an HTML form, based on your specification (any number of check, radio, and text entry items), and starts a server to receive survey responses from the audience (they all connect to the LAN server using phones or any other Wifi Internet device). The survey responses are all saved to a file of your choice, and an included demo report displays all submitted entries, plus a total list of all check items and radio selections. Then it presents a bar chart displaying the survey's check and radio results.

A web based (PHP) work order management system that allows for entry and management of all clients, client assets, and client work orders.

Asperger is a simple, no bullshit web app to manage your customer credentials and hosts. It is meant for professional services, support and IT teams but you can use for other things too, I won't get angry:) Asperger is written in PHP, JS, has some CSS and uses SQLite as DB. Auth. is done via LDAP.

Designed for organizations that provide IT-services - to support services. Provides configuration of client organizations and facilities maintenance, user management. Allows users-customer to create service requests that contain: a brief description, detailed text, the service object, attached files. Then support service handles requests, performing the necessary work and reflecting it in the application. The life cycle of the application has a number of states(status), transitions between states are predetermined (see diagram). Depending on the status of the request can increase the accessibility of the input fields. Is a web application developed in Java using a set of technologies JavaEE, running on an application server Glassfish. Database - MySQL. Information about installing and configuring - how to.doc

imaticus is an open source service desk - it includes incident and request management, and is web based

IT Open Suite, based up on ITIL v3.