Search Results for "crm mssql"

The AvayaECHI tool captures ECHI data from CMS, then imports the data to database and Splunk. The raw data file is moved to archive directory once the data is sent to database or Splunk. Since the tool uses ODBC, database such as MySQL and MSSQL are supported.

The bcmsSVR is similar to clintSVR, it is a gateway program for the access of real time and historical reports from Avaya CM. It retrieves these reports directly from Avaya CM and provides API(s) and other kind of interfaces for application development and integration. The bcmsSVR retrieves BCMS reports at an interval that specified by you, it stores the real time and historical data in database, Splunk and memory which enables multiple programs access via REST query API, OCX and C/C++ DLL...

This monitoring tool uses Avaya TSAPI library, it monitors incoming calls from Avaya VDN and display the abandon and short duration calls information for call center operation. It writes call information data to Splunk so you can analysis call center traffic pattern and details.

Charon Housing is an Open Source Housing system was written to work as an application under the Charon Environment and is aimed at UK RSLs (LA/HA/ALMO). The Charon Housing System makes use of the Charon Application Environment which is covered elsewhere. Charon Housing's two key features are: It is designed to be ultra-scalable, so can handle thousands of concurrent users and that it is a fully multi-authority system. This second feature is required by organizations that manage the housing...